Refund Policy

Build With Insight is a brand of Adzup Pty Ltd (Australia). This policy covers our digital products (downloads, e-books, spreadsheets, courses and other electronically delivered items) and our physical products (the Build & Renovation Planner, caps, tote bags and other tangible goods).

Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a product repaired or replaced if it is not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.

Change of mind
We do not offer refunds or exchanges for change of mind. Please review the product details carefully before buying, and reach out with any questions first. This does not affect your rights under the Australian Consumer Law.

The information below has been split into Digital Product purchases and Physical Product purchases for transparency of the policies relevant to each type of product.

Digital Products

We have a strict no refund policy for all digital products.

Digital products are delivered instantly, and cannot be returned once accessed or downloaded, so they are not eligible for refunds.

Unlike subscription services where we can cancel future payments, this is a one-time purchase that gives you lifelong access to the product.

Digital products are delivered instantly and cannot be returned once accessed or downloaded, so they are not eligible for refunds. If a digital product is faulty, does not match its description, or does not work as it should, contact us and we will repair, replace or refund it in line with your rights above. If a technical problem stops you accessing a product, email us and we will fix it promptly, or provide a working file, replacement or refund.

Acknowledgment of Digital Product Purchasing:
By purchasing any Digital Product, the customer acknowledges and agrees that these are non-tangible, digital goods delivered instantly upon purchase and are therefore non-refundable.

Immediate Access and Waiver of Cooling-Off Period for all Digital Products:
a) Upon purchase, customers gain immediate access to their Digital Product(s), which constitutes delivery of the product.
b) By completing the purchase, the customer explicitly waives any applicable cooling-off period under their local consumer rights.
c) It is the buyer’s responsibility to understand their consumer rights, including any applicable cooling-off periods, in their country of residence before making a purchase.

Technical Issues for Digital Products:
In the event of technical difficulties preventing access to the purchased Digital Product, we will make reasonable efforts to resolve the issue promptly. If the issue cannot be resolved, Build With Insight (Adzup Limited) may, at its sole discretion, provide a replacement product or grant store credit.

No Warranty for Digital Products:
All Digital Products are provided on an "as is" basis. Build With Insight (Adzup Limited) makes no express or implied warranties regarding the content, accuracy, or fitness for a specific purpose, beyond those explicitly stated in the product description.

Physical products

If a physical item arrives faulty, damaged in transit, not as described, or you received the wrong product, we will make it right with a repair, replacement or refund. Please contact us within 5 days of delivery with your order number and a photo of the issue. We cover return postage for faulty, damaged or incorrect items.

How to make a claim for Physical Products
Email info@insightdesigner.com with your order number, the product, a short description of the problem, and clear photos. (Without all of this information, your request will not be considered) We aim to respond within 2 business days. Proof of purchase may be required.

Refunds
Where a refund applies, it goes to your original payment method within 5 business days of us approving the claim or receiving a returned item.